Return and Refund Policy

  1. Return and refund only for delivery shopping at ekoday.com only
  2. Must email to ekopharm19@gmail.com to report for refund and refurn upons 3 days of receiving the goods with proof of purchasing

And allow up to 7 working days to process the inquiry

  1. Return/Exchange of Products or refund can be arranged under the following reasons:

– If any Product has been delivered in a damaged or defective condition;

– or if the Product is out of date or expired;

– or if the wrong Product which is different from the Order is delivered

Products for return or refund shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.

 

Shipping and delivery

  1. Once payment for order is made, you are not allowed to make any changes on the delivery address.
  2. Delivery will be available from Monday to Friday during office hours, excluding Public Holidays
  3. Free shipping:

WM – spend RM100 and above, below 3kg. Every subsequent kg will be charged RM1.

EM – spend RM150 and above, below 3kg. Every subsequent kg will be charged RM1.